Last Updated: February 2026

At Spicy Delight Ltd, we are committed to providing our customers with the highest quality frozen and perishable products. Due to the nature of our products, which include kebabs, samosas, spring rolls, pastry items, and other frozen foods, we are unable to accept returns or offer refunds for hygiene and safety reasons.

Because all of our products are frozen and perishable, returning items is not possible. We kindly ask our customers to carefully review their orders before completing their purchase. Once your order has been processed and dispatched, we are unable to reverse or cancel it. We understand this may be different from standard retail policies, but these measures are in place to ensure the safety, freshness, and quality of every product we deliver.

If your order arrives damaged, defective, or incorrect, we are here to help. Please contact us immediately upon receiving your order. Provide your order number and a brief description of the issue, along with clear photographs of the damaged or incorrect items. You can reach us via email at info@spicydelightltd.co.uk or phone at +44 1274 544447. Once we receive your information, our team will review your claim promptly and provide guidance on the next steps. We aim to resolve issues fairly and efficiently, which may include replacement items, credits, or alternative solutions depending on the circumstances.

To help us handle claims quickly, please ensure that all items are stored according to the instructions on the packaging, report any issues within 24 hours of delivery where possible, and retain packaging and damaged goods until instructed otherwise.

Contact Information:
Spicy Delight Ltd
Unit 5, Alliance House, York Street, Bradford, BD8 0HR
Phone: +44 1274 544447
Email: info@spicydelightltd.co.uk

Policy Updates:
Spicy Delight Ltd reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review this page periodically to stay informed about our current practices.